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SHIPPING

Once we have received your order, items are shipped out the next business day.

 

Most items will be received within 3 days but please allow up to 5 days to receive your order, especially if you are rural.

 

Although we do frequently check the tracking of parcels to see if they have been delivered, please 

contact us immediately If you have not received your order by this time so we can rectify any freighting issues and get your item to you.

Packaging for our products is with paper, cardboard and compostable courier bags, no plastic!

Freight Pricing:

NZ - Non Rural - $4.50 flat rate up to 3kg

NZ - Rural - $7.50

Free Shipping over $85

Please choose rural if you are a rural address, thank you.

RETURN POLICY

We are continuously making changes to improve our products and service based on your feedback and 

comments. We couldn't do it without your help and we thank you.

International - non returnable - buyers purchase at own risk.

New Zealand Wide: Refunds and Returns (no returns on beauty products)

We accept returns - only on damaged or default products on receipt of goods

.

Please email your receipt and a photo of the product to move2eco@gmail.com so we can determine 

the problem.

As customer satisfaction is our #1 priority, we can send you a replacement at our cost, so you don't have to go through the hassle of returning your product back or give a full refund.

Refunds also considered if our product has not reached you by 4 weeks.

We stand behind our warranty and will always work with you until you are happy and completely satisfied.

Thanks,


move2eco Team